putrijp is committed to providing a safe, fair, and enjoyable entertainment experience for all Malaysian players. Our responsible gambling framework puts your wellbeing first — always.
At putrijp, we genuinely believe that gambling should always be a form of entertainment — something you do because it is enjoyable, not because you feel compelled to. The vast majority of our members across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam play recreationally without any issue whatsoever. We want to keep it that way.
That means building responsible gambling tools into the core of the platform — not as a checkbox, but as a sincere commitment. Since putrijp launched in 2017, we have invested continuously in the systems, staff training, and policies needed to identify risk early, respond appropriately, and support members who need help.
Whether you are placing a casual bet on the EPL weekend fixtures or enjoying a late-night Baccarat session, the safeguards are always there in the background. You can adjust them whenever you want. And if you ever feel that gambling is becoming more than entertainment, we make it straightforward — and completely stigma-free — to take a break or step away entirely.
Every tool below is accessible directly from your Account settings. No forms to fill, no waiting periods — except where required for your own protection.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Decreasing a limit takes effect immediately; increasing requires a 72-hour cooling-off period.
Define the maximum amount you are prepared to lose within a given period. When your cumulative losses reach the threshold you have set, wagering is paused until the period ends. This is one of the most effective tools for budget management.
Set a maximum session duration. When your time is up, you will receive an on-screen notification and your session will be automatically closed. You can also configure reality-check pop-ups to remind you how long you have been playing every 15, 30, or 60 minutes.
Request a temporary or permanent break from the platform. Options include 30-day, 90-day, 180-day, and permanent exclusion. During exclusion, your account is fully locked — no deposits, no wagers, no marketing communications. Processed within 24 hours.
Need a short pause but not a full self-exclusion? A cooling-off period lets you temporarily suspend your account for 24 hours, 48 hours, or 7 days. Ideal for clearing your head after a particularly eventful session without committing to a longer break.
Periodic on-screen reminders display your total session time and net win/loss figure. These prompts are proven to help players stay aware of how much time and money they are spending — particularly useful during extended live casino or slots sessions.
putrijp operates with a strict minimum age policy of 21 years. This is non-negotiable and applies to every Member, regardless of the games they wish to play, the amounts involved, or their location within Malaysia.
During the registration process and KYC verification, every Member must confirm their age and submit valid identification. Any account found to be held by a person under 21 years of age will be immediately closed, all associated wagering activity will be voided, and funds may be withheld in accordance with our Terms & Conditions.
Requesting a self-exclusion on putrijp is designed to be simple and immediate. There is no lengthy process, no justification required, and no judgment. If you feel you need to stop, here is how to do it in three straightforward steps.
Sign in to your putrijp account and navigate to "Account Settings" from the main menu. Select the "Responsible Gambling" tab on the settings page.
Choose from 30 days, 90 days, 180 days, or permanent exclusion. For urgent requests or if you are experiencing difficulty accessing your account, contact our support team directly via live chat or email for immediate assistance.
Confirm your request. Your account will be locked within 24 hours. You will receive a confirmation email. During the exclusion period, your account cannot be reopened — this is intentional to protect you during a vulnerable period.
Problem gambling can develop gradually and is often difficult to recognise from the inside. Being honest with yourself about the following warning signs is one of the most important things you can do for your financial and mental wellbeing.
Spending more time or money on gambling than you originally planned, repeatedly.
Gambling with money set aside for rent, bills, food, or other essential expenses.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
Chasing losses — continuing to gamble to try to win back money you have already lost.
Hiding your gambling activity from family members, friends, or your employer.
Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
Gambling has started affecting your relationships, work performance, or mental health.
Answer the questions below honestly. They are not a clinical diagnosis, but they can give you a useful starting point for reflection.
Have you ever lost track of how long you were gambling or how much you had spent?
Have you gambled with money that was meant for something else — even once?
Have you continued gambling after deciding to stop, or returned sooner than you intended?
Have you felt the need to gamble with increasing amounts to feel the same level of excitement?
Have you felt guilt, shame, or anxiety about your gambling after the fact?
Has anyone close to you expressed concern about how much time or money you spend gambling?
Have you ever relied on gambling as a way to escape stress, loneliness, or difficult emotions?
If you answered "yes" to any of these questions, we encourage you to use the self-exclusion or limit tools in your account settings, or to speak with one of the support organisations listed below. Taking action early makes a significant difference.
If gambling is causing harm to you or someone you care about, the following organisations provide free, confidential support. You do not need to be in crisis to reach out — these services are there for anyone who wants to talk.
Talian Kasih is Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week. Provides counselling, referral services, and crisis support for individuals and families affected by a wide range of welfare issues including gambling-related harm.
Contact: 15999 (call only — plain text, not clickable)
GamCare is one of the world's leading providers of free information, support, and counselling for people affected by problem gambling. Their resources are available online and include self-help guides, forum communities, and one-to-one support. Malaysian players can access their online chat and self-help tools in English.
Access: gamcare.org.uk (text reference only — no external link)
MENTARI clinics operated by the Ministry of Health Malaysia provide community-based mental health services including counselling for addictive behaviours. Clinics are located across Kuala Lumpur, Penang, Johor Bahru, and other major cities. Services are provided at no cost to patients.
Locations: Available at major public hospitals across Malaysia
Befrienders provides emotional support to individuals in distress, including those struggling with addictive behaviours and their effects on mental wellbeing. Staffed by trained volunteers, they offer a confidential, non-judgmental listening service in English and Bahasa Melayu.
Contact: 03-7627 2929 (plain text — not clickable)
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings are held in person and online. The GA 20 Questions self-assessment is a widely recognised tool for evaluating gambling behaviour.
Access: gamblersanonymous.org (text reference only)
Our dedicated responsible gambling support team is available around the clock. If you are concerned about your own gambling or that of someone you know who uses putrijp, contact us directly. We can help you access limit tools, initiate self-exclusion, or simply provide a confidential, non-judgmental conversation.
Email: [email protected] — subject: "Responsible Gambling Support"
putrijp is here to make gambling enjoyable — and to make sure it stays that way. Explore our tools, read our FAQ, or head back to the homepage. Whenever you need support, we are a message away.
🔞 Strictly for players aged 21 and above. Gambling is entertainment only. If gambling stops being fun, stop. Help is available.